State of the Art Celestial Navigation and Piloting Computations
 

Service Request Form

If you're experiencing a problem with one of our products, please fill out and submit the following service request form. You may also want to check out some known problems listed below.

To offer comments about a product, please use our feedback form.
When you submit your service request report, it will be entered into our database for tracking purposes.  Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.     
  1. What product/service is this request for?


  2. Please enter a brief one-line description of the request:

    (example: "Editor doesn't respond to up-arrow under image")

  3. If there is a particular problem you are reporting, please describe it clearly:

     
  4. Please provide us with the following information in case we need to contact you:

    5. Name:

    Phone:

    E-mail:   

As a way to minimize abuse, we are requiring this varification to block auto-emailers.   Please type the word you see in the graphic below into the box beside it.

      Type the word here:

 

Known Problems
The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.
  • Semi-diameter of the Moon is computed incorrectly in StarPilot PC
  • StarPilot PC fails to print on some systems yielding blank pages
  • On some system the font used when printing is too large yielding overlapped text
  • The time of AM/PM twilight is not printed when printing charts from the sight planner when the twilight options is selected.